1Definitions and Interpretation

1. 1.1
   In these Terms the following definitions apply:

   1. “Chris”, “we”, “us”, “our” and “Chris Brook Golf” means Chris Brook, trading as Chris Brook Golf, the supplier of the Services and Digital Products;
   2. “you” and “your” means the person who books, purchases or receives a Service or Digital Product;
   3. “Session” means any individual coaching lesson, assessment, analysis, fitting or appointment, whether delivered in the studio, remotely or at another venue;
   4. “Package” means a bundle of two or more Sessions or hours purchased together;
   5. “Programme” means a structured coaching programme delivered over a period of time, including the 26-week development programmes and any bespoke or international engagement;
   6. “Subscription” means any recurring monthly or annual membership giving access to content, including The Coaching Room and The Players’ Room;
   7. “Digital Product” means any digital course, audio lesson, podcast episode, recorded lecture, slides, workbook, eBook or other downloadable or streamed content supplied by us;
   8. “Services” means Sessions, Packages, Programmes and any other coaching service supplied by us;
   9. “Fees” means any amount payable for a Service, Subscription or Digital Product; and
   10. “Statutory Rights” means the rights and remedies given to consumers by law, including under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
2. 1.2
   Clause headings do not affect interpretation. Words in the singular include the plural and vice versa. “Including” means including without limitation.

2Application of these Terms

1. 2.1
   These Terms apply to all studio coaching, live remote coaching, recorded analysis, assessments, fittings, Packages, Programmes, international coaching, Subscriptions and Digital Products supplied directly by us.
2. 2.2
   The service description, duration, price and availability shown at the point of booking or purchase form part of the contract.
3. 2.3
   Where a written proposal or agreement for a specific Service conflicts with these Terms, the written proposal or agreement shall prevail for that Service only.
4. 2.4
   Coaching Services are intended for adults aged 18 or over. Bookings must not be made for a person under 18 without our prior written agreement.
5. 2.5
   A contract is formed when your booking or order and payment have been accepted and confirmation has been issued.

3Booking and Payment

1. 3.1
   All Fees for Sessions, Packages, Subscriptions and Digital Products are payable in full at the time of booking or purchase, unless a written proposal states otherwise.
2. 3.2
   Current Services, prices, dates and availability are shown in the live booking calendar. A price shown elsewhere, including on an older page or third-party website, does not override the price displayed and accepted at checkout.
3. 3.3
   Bookings are subject to availability. A date is not secured until the booking has been confirmed.
4. 3.4
   You are responsible for checking the Service, date, time, location and contact details before completing a booking.
5. 3.5
   Payments are processed by secure third-party providers. We do not receive or store your full card details.
6. 3.6
   If a payment is declined, reversed or not completed, we may withhold the Service or access until payment is received in full.

5Cancellation and Rescheduling of Sessions

1. 5.1
   More than 24 hours’ notice: if you give us more than 24 hours’ notice before the scheduled start time, you may request that the Session is moved to another available appointment. No refund will be given.
2. 5.2
   24 hours’ notice or less: if you cancel or request a change within 24 hours of the scheduled start time, the full Fee is payable and the Session will not be moved or refunded.
3. 5.3
   Non-attendance and late arrival: failure to attend is treated as a cancellation under clause 5.2. If you arrive late, the Session will end at its original scheduled time and no reduction in the Fee will be given.
4. 5.4
   Requests to move a Session must be made directly to us and are subject to availability. We may decline repeated rescheduling where it prevents reasonable diary management.
5. 5.5
   If we cancel a Session, or are unable to deliver it, we will offer you a reasonable alternative date or, at your option, a refund of the Fee for the affected Session. We are not liable for travel, accommodation or other consequential costs unless we have expressly agreed otherwise in writing.

6Packages and Programmes

1. 6.1
   Packages must be used within six months of the date of purchase unless a different validity period is stated or agreed in writing.
2. 6.2
   Any Sessions or hours not used within the validity period will expire. Expired Sessions are not refundable and have no cash value, unless an extension was agreed in writing before expiry.
3. 6.3
   Packages and Programmes are personal to the named client and may not be transferred or resold without our written agreement.
4. 6.4
   Each Session within a Package or Programme is subject to clause 5.
5. 6.5
   Programmes, including the 26-week development programmes, may have their own schedule, payment stages and terms set out in writing. Fees paid for a Programme, including instalments, are non-refundable in accordance with clause 4.

7Subscriptions

1. 7.1
   Subscriptions, including The Coaching Room and The Players’ Room memberships, are billed in advance for each monthly or annual period and renew automatically at the end of each period until cancelled.
2. 7.2
   You may cancel a Subscription at any time through the platform on which it was purchased. Cancellation takes effect at the end of the current paid period, and you will keep access until that date.
3. 7.3
   No refund or partial refund will be given for the current period or any unused part of it, in accordance with clause 4.
4. 7.4
   It is your responsibility to cancel before the renewal date if you do not wish to be charged for the next period. Renewal payments taken before cancellation are non-refundable.
5. 7.5
   We may change Subscription prices on reasonable prior notice. A price change will not apply to a period you have already paid for.
6. 7.6
   The content available within a Subscription may change over time. We do not guarantee that any particular episode or lecture will remain available for the life of the Subscription.

8Digital Products, Podcasts, Lectures and Books

Digital Products supplied by us

1. 8.1
   Digital Products, including courses, podcast episodes, recorded lectures and slides, are licensed to one named user for personal, non-commercial study. They are not sold with any right to copy, share, teach from, publish or distribute them.
2. 8.2
   Digital Products are supplied immediately after purchase. By completing your purchase you expressly request immediate supply and acknowledge that, once supply has begun, you lose any statutory right to cancel the contract for that Digital Product.
3. 8.3
   Fees for Digital Products are non-refundable in accordance with clause 4, except where the Digital Product is faulty, not as described or otherwise does not conform to the contract, in which case your Statutory Rights apply.
4. 8.4
   You are responsible for keeping personal copies of downloadable files and for using compatible software and devices.

Books bought from another retailer

1. 8.5
   Where you buy a book through Amazon or another independent retailer, the sale, delivery, cancellation and returns are governed by that retailer’s terms and your Statutory Rights. Questions about fulfilment or a retailer refund should be directed to the retailer that accepted the order.

9Statutory Rights

1. 9.1
   Nothing in these Terms, including clause 4, removes or limits any right or remedy you have as a consumer that cannot lawfully be removed or limited.
2. 9.2
   Where the law gives you a right to cancel a contract within 14 days, that right applies unless an exception applies. Exceptions include services related to leisure activities supplied on a specific date or within a specific period, and digital content where supply has begun with your express consent and acknowledgement under clause 8.2.
3. 9.3
   If you exercise a statutory right to cancel after asking us to begin a Service during the cancellation period, you must pay a proportionate amount for any part of the Service supplied before you told us you were cancelling.
4. 9.4
   If a Service is not performed with reasonable care and skill, or a Digital Product is faulty or not as described, you may be entitled to a repeat performance, repair, replacement or price reduction under your Statutory Rights.

10Live Remote Coaching and Submitted Media

1. 10.1
   FaceTime is the normal connection for live remote coaching. Chrome Remote Desktop may be used where you have a launch monitor and connected camera system and remote access is appropriate for the agreed Session.
2. 10.2
   You are responsible for a safe practice space, a compatible device, a stable internet connection and any equipment used at your location.
3. 10.3
   You must not send passwords by email or chat. Any remote-access permission must be limited to the agreed Session and ended when it finishes.
4. 10.4
   Where video or launch-monitor data is required in advance, you must submit usable files by the agreed deadline.
5. 10.5
   If a technical failure on our side prevents the Session, we will offer a replacement appointment. A failure of your own connection or equipment does not entitle you to a refund or replacement.

11International Coaching

1. 11.1
   International coaching means that an overseas golfer engages Chris to travel to them, normally for 5 to 10 days, at a resort or neutral venue, the golfer’s own training base or the tournaments they play. It is not a group tour or packaged holiday, and lessons are not given at a golfer’s home club.
2. 11.2
   Dates, location, scope, facilities, course access, fees and payment schedule will be agreed in a written proposal before either party commits.
3. 11.3
   Travel, accommodation, local transport, venue and facility costs are payable as stated in the proposal and are not included unless expressly listed.
4. 11.4
   You are responsible for securing lawful access to the chosen venue and for disclosing any local restriction that may affect delivery.
5. 11.5
   Cancellation, postponement and unrecoverable travel-cost terms will be set out in the written proposal. Fees paid are non-refundable in accordance with clause 4 unless the proposal expressly states otherwise.

12Participation, Health and Safety

1. 12.1
   Golf coaching and physical-performance work may involve swinging clubs, striking balls, lifting, balance work and other physical activity. You must take reasonable care of yourself and others.
2. 12.2
   You must tell us before a Session about any injury, condition, pain, restriction, medication effect or professional advice that may affect your safe participation.
3. 12.3
   You must stop an activity and tell us immediately if you experience pain, dizziness, numbness or unusual symptoms, and must follow reasonable safety instructions.
4. 12.4
   Physical screening within golf coaching is not a medical diagnosis, physiotherapy assessment or treatment. You are responsible for deciding whether to obtain medical advice or clearance before taking part.

13Scope of Services and Performance Outcomes

1. 13.1
   We will provide the Services with reasonable care and skill.
2. 13.2
   Measurement systems, video, launch-monitor data and coaching observations support professional judgement. They do not guarantee a particular cause, solution or outcome.
3. 13.3
   Golf performance depends on many factors outside our control. No score, handicap, speed, distance, selection, income or competitive result is guaranteed, and failure to achieve a desired outcome is not grounds for a refund.
4. 13.4
   Coaching is educational and developmental. It is not medical, physiotherapy, clinical psychological, legal or financial advice.

14Intellectual Property, Recording and Client Media

1. 14.1
   All course files, workbooks, reports, diagrams, videos, podcasts, lectures, slides, written explanations, assessment formats, website content and branded materials supplied by us remain our intellectual property.
2. 14.2
   You may use supplied materials only for your own private learning. You must not copy, upload, republish, sell, sublicense, share, publicly display, teach from or create a commercial derivative of them without our written permission, except as permitted by law.
3. 14.3
   Sharing Subscription access, login details or downloaded content with another person is a material breach of these Terms and may result in access being withdrawn without refund.
4. 14.4
   You must not record a live Session, or any other person at the venue, without prior permission.
5. 14.5
   You retain ownership of swing videos and other media you submit, and you permit us to store, view, annotate and process them as reasonably necessary to provide the Services. Your image, name or case history will not be used publicly without your separate permission.

15Conduct, Facilities and Personal Property

1. 15.1
   You must comply with reasonable instructions and with the rules of any golf centre, course, gym, studio or host facility.
2. 15.2
   Abusive, threatening, discriminatory, unsafe or seriously disruptive behaviour may result in a Session being ended. Where this is a reasonable response to your material breach, no refund will be given.
3. 15.3
   You are responsible for your clubs, devices, clothing, vehicle and other personal property, except for loss or damage caused by our failure to use reasonable care.
4. 15.4
   Green fees, range balls, venue charges and equipment hire are not included unless expressly stated.

16Liability

1. 16.1
   Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
2. 16.2
   Where you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of these Terms or failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable.
3. 16.3
   Where a Service is purchased wholly or mainly for business or professional purposes, we shall not be liable for loss of profit, income, opportunity, sponsorship, selection, contracts or data, or for any indirect or consequential loss, and our total liability shall not exceed the Fees paid for the Service concerned.

17Privacy, Payment Providers and External Platforms

1. 17.1
   Personal information is handled as described in the Privacy Policy.
2. 17.2
   Third-party services, including the booking calendar, payment processors, Payhip, Amazon, FaceTime and Chrome Remote Desktop, operate under their own terms and privacy notices. We are not responsible for their independent content, availability or security, but will use reasonable care in selecting them.

18Events Outside Reasonable Control

1. 18.1
   Neither party is liable for delay or failure caused by an event outside its reasonable control, including serious illness, extreme weather, venue closure, travel disruption, government restriction, major equipment or power failure, or widespread internet outage.
2. 18.2
   The affected party will notify the other promptly. Where we are affected, we will offer a revised date or alternative delivery method. A refund will be offered only for any part of a Service that cannot reasonably be supplied at all.

19Questions, Problems and Complaints

1. 19.1
   If something is wrong with a booking, Service or Digital Product, please contact us as soon as reasonably possible with your name, booking or order date, the issue and the outcome you are seeking.
2. 19.2
   Nothing in this clause prevents you from using any statutory remedy or court process available to you.

20General

1. 20.1
   These Terms and any dispute or claim arising from them are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer resident elsewhere, you keep the benefit of any mandatory protections of the law of your country of residence.
2. 20.2
   If any provision of these Terms is found unlawful or unenforceable, the remaining provisions shall continue in full force and effect.
3. 20.3
   No person other than you and us has any right to enforce these Terms.
4. 20.4
   We may update these Terms from time to time. The Terms that apply to your booking or purchase are those in force when the contract was formed.

21Supplier and Contact Details

1. 21.1
   The Services and Digital Products covered by these Terms are supplied by Chris Brook, trading as Chris Brook Golf:

   Chris Brook Golf
   Parley Golf Centre
   Parley Green Lane, Hurn
   Christchurch, Dorset
   BH23 6BB, United Kingdom

   Email: chris@chrisbrook.co.uk