01 About These Terms

“Chris,” “I,” “me” and “Chris Brook Golf” refer to Chris Brook, the supplier of the coaching or learning product. “You” means the person booking, purchasing or receiving the service.

• These terms apply to studio coaching, live online coaching, recorded analysis, assessments, session packages, longer programmes, international coaching and digital learning products supplied directly by Chris.
• Coaching services are intended for adults aged 18 or over. Standard online bookings must not be made for a person under 18.
• The service description, duration, price and availability shown at the point of booking or purchase form part of the agreement.
• A contract is formed when payment and the booking or order are accepted and confirmation is issued.

02 Booking and Payment

All coaching sessions, courses and packages must normally be paid for in full at the time of booking or purchase, unless a written proposal or payment arrangement states otherwise.

• Current session types, prices, dates and availability are shown in the live booking calendar. A price shown on an older page or third-party search result does not override the price displayed and accepted at checkout.
• Bookings are subject to availability. A requested date is not secured until the booking has been confirmed.
• You are responsible for checking the service, date, time, location and contact details before completing the booking.
• Payments may be processed by a secure third-party provider. Chris does not receive or store your complete card details.
• If a payment is reversed, declined or not completed, the session or access may be withheld until payment is resolved.

03 Session Cancellations and Rescheduling

A request to move a booking is subject to availability and must be made directly to Chris. Repeated rescheduling may be declined where it prevents reasonable diary management.

If Chris must cancel or cannot deliver a booked session, you will be offered a reasonable alternative date or a refund for the affected session. This does not cover consequential costs such as travel or accommodation unless Chris has expressly agreed otherwise in writing.

04 Packages and Longer Programmes

• Multi-session packages must be used within six months of purchase unless a different validity period is stated or agreed in writing.
• Sessions are personal to the named client and may not be transferred or resold without written agreement.
• Each appointment within a package remains subject to the 24-hour cancellation policy.
• Unused sessions expire at the end of the stated validity period unless an extension has been agreed in writing before expiry.
• Long-term or bespoke programmes may have their own schedule, payment stages, review points, inclusions and cancellation terms. Those written programme terms take priority where they differ from this page.

05 Live Online Coaching and Submitted Media

FaceTime is the normal connection for live online coaching. Chrome Remote Desktop may also be used when you have a launch monitor and connected camera system at your location and remote access is appropriate for the agreed session.

• You are responsible for a safe practice space, a compatible device, a sufficiently stable internet connection and any equipment used at your location.
• You must not provide passwords in email or chat. Any remote-access permission should be limited to the agreed session and ended when the session finishes.
• Where video or launch-monitor data is required in advance, you are responsible for submitting usable files by the agreed deadline.
• Online coaching cannot reproduce studio-only measurement when the required technology is not physically available at your location.
• If a material technical failure prevents the session, both parties will act reasonably in deciding whether the remaining time can be used, the connection can be restored or a replacement appointment is appropriate.

06 International Coaching at Your Location

International coaching means that an overseas golfer engages Chris to travel to the golfer’s country, club or training base. It is not a group tour or a packaged coaching holiday.

• Dates, location, coaching scope, facilities, course access, fees and payment schedule must be agreed in a written proposal before either party commits.
• Travel, accommodation, local transport, venue, course and facility costs are payable as stated in that proposal and are not included unless expressly listed.
• The client is responsible for securing lawful access to the chosen venue and for disclosing any local restrictions that may affect delivery.
• International cancellation, postponement and unrecoverable travel-cost terms will be set out in the written proposal and will take priority over the standard session policy where stated.
• Neither party should purchase non-refundable travel until the proposal has been accepted and the engagement confirmed.

07 Digital Courses, Downloads and Books

Digital learning products supplied directly by Chris

• A digital purchase is licensed to one named user for personal, non-commercial study. It is not sold with a right to copy, teach, publish, distribute or share the files.
• Delivery, file formats, included materials and the nature of access are described on the relevant product page and at checkout.
• Where you choose immediate access, the checkout process may ask you to request that digital supply begins during the statutory cancellation period and to acknowledge the effect this has on your right to cancel.
• If digital content is faulty, unavailable, not as described or otherwise does not conform to the contract, your statutory remedies remain unaffected.
• You are responsible for keeping secure personal copies of downloadable files and for using compatible software and devices.

Books and products bought from another retailer

Quiet the Mind, Lower the Score is available through Amazon in eBook, paperback and hardback formats. When you buy through Amazon or another independent retailer, the sale, payment, delivery, cancellation and returns process is governed by that retailer’s terms and your statutory rights. Questions about fulfilment or a retailer refund should first be directed to the retailer that accepted the order.

08 Consumer Cancellation Rights

Nothing in these terms removes any cancellation, refund, repeat-performance, price-reduction or other remedy that the law gives you.

• For some distance contracts, consumers normally have a 14-day cancellation period. Exceptions can apply, including certain leisure services booked for a specific date or period.
• If you expressly ask for a service to begin during an applicable cancellation period, you may be required to pay a proportionate amount for the service supplied before you cancel.
• For digital content supplied immediately, the right to cancel can be lost once supply begins only where the required express consent and acknowledgement have been given.
• The contractual 24-hour session policy operates alongside—not in place of—any statutory right that applies to your purchase.

09 Participation, Health and Safety

Golf coaching and physical-performance work can involve swinging clubs, striking balls, lifting, balance work and other physical activity. You are responsible for taking reasonable care of yourself and other people in the practice environment.

• Tell Chris before the session about any injury, condition, pain, restriction, medication effect or professional advice that may affect safe participation.
• Stop an activity and tell Chris immediately if you experience pain, dizziness, numbness or unusual symptoms.
• Follow reasonable safety instructions and use equipment only for its intended purpose.
• Physical screening within golf coaching is not a medical diagnosis, physiotherapy assessment or treatment. Seek advice from an appropriately qualified healthcare professional where required.
• You remain responsible for deciding whether to obtain medical clearance before taking part.

10 Scope of Coaching and Performance Outcomes

• Chris will provide the agreed service with reasonable care and skill.
• Measurement systems, video, launch-monitor data and coaching observations are evidence used to support judgement; they do not guarantee a single cause, solution or outcome.
• Golf performance depends on practice, health, equipment, decision-making, environment, competition and other factors outside Chris’s control. No score, handicap, speed, distance, selection, income or competitive result is guaranteed.
• Coaching is educational and developmental. It is not medical, physiotherapy, clinical psychological, legal, financial or career-management advice.
• You are responsible for how you practise and apply the information after the session.

11 Intellectual Property, Recording and Client Media

All original course files, workbooks, reports, diagrams, videos, written explanations, assessment formats, website copy and branded materials supplied by Chris remain protected by copyright and other intellectual-property rights.

• You may use supplied materials for your own private learning and golf development.
• You may not copy, upload, republish, sell, sublicense, distribute, publicly display, teach from or create a commercial derivative of the material without written permission, except where the law expressly permits.
• You may not record a live session or another person at the venue without prior permission.
• You retain ownership of swing videos and other original media you submit. You permit Chris to store, view, annotate and otherwise process that material as reasonably necessary to provide the service.
• Your image, video, name or case history will not be used publicly for marketing or teaching without separate permission.

12 Conduct, Facilities and Personal Property

• You must comply with reasonable instructions and with the rules of the golf centre, course, gym, studio or other host facility.
• Abusive, threatening, discriminatory, unsafe or seriously disruptive behaviour may result in the session ending. Where termination is a reasonable response to your material breach, a refund will not normally be due.
• You are responsible for your clubs, devices, clothing, vehicle and other personal property unless loss or damage is caused by Chris’s failure to use reasonable care.
• Greens fees, range balls, venue charges and equipment hire are not included unless the booking description or written proposal expressly says they are.

13 Liability

Nothing in these terms excludes or restricts liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

• For consumer purchases, Chris is responsible for loss or damage that is a foreseeable result of a breach of contract or failure to use reasonable care and skill. Chris is not responsible for loss that was not foreseeable.
• Chris is not responsible for a performance outcome merely because it differs from an aim, prediction or previous result.
• Where a service is purchased wholly or mainly for business or professional purposes, Chris is not liable for loss of profit, income, opportunity, sponsorship, selection, contracts, data or other indirect or consequential business loss, except where liability cannot lawfully be limited.
• Nothing in this section makes you responsible for loss caused by Chris’s own negligence or breach.

14 Privacy, Payment Providers and External Platforms

Personal information is handled as described in the Privacy Policy. Relevant information may be processed by booking, payment, course-delivery, communication and website providers where necessary to operate the service and comply with the law.

• Third-party services such as the booking calendar, payment processor, Payhip, Amazon, FaceTime and Chrome Remote Desktop operate under their own terms and privacy notices.
• Chris is not responsible for the independent content, availability or security of a third-party service, but will use reasonable care when selecting and using providers involved in delivery.
• External links are provided for convenience and do not make Chris the seller of a product purchased from an independent retailer.

15 Events Outside Reasonable Control

Neither party is responsible for delay or failure caused by an event outside their reasonable control, such as serious illness, extreme weather, venue closure, travel disruption, government restriction, major equipment failure, power failure or widespread internet outage.

The affected party should communicate promptly. Chris will take reasonable steps to minimise disruption and, where appropriate, offer a revised date, alternative delivery method or refund for the part of a service that cannot be supplied. Bespoke international agreements may contain more specific provisions for travel costs and postponement.

16 Questions, Problems and Complaints

If something is wrong with a booking, service or digital product, contact Chris as soon as reasonably possible. Include your name, booking or order date, the issue and the outcome you are seeking. This provides an opportunity to investigate and respond fairly.

Nothing in this process prevents you from using any statutory remedy or court process available to you.

17 Governing Law, Severability and Changes

• These terms and any dispute or claim are governed by the law of England and Wales.
• If you are a consumer resident elsewhere, any mandatory protection given by the law of your usual residence remains unaffected, and you may have the right to bring proceedings in your local courts.
• If one provision is found unlawful or unenforceable, the remaining provisions continue in effect.
• No person other than you and Chris has a right to enforce the contract, except where the law provides otherwise.
• The terms applying to your purchase are those in force when the contract is formed, together with any service-specific terms accepted at that time. Later website updates do not retrospectively change an existing agreement unless both parties agree.

18 Supplier and Contact Details

Services and direct digital products covered by these terms are supplied by Chris Brook through Chris Brook Golf.

Email: chris@chrisbrook.co.uk